Frequently Asked Questions
Terms and Conditions
Our Terms and Conditions can be found here
Hours of Business
Our normal production hours are 0700 – 1700 Monday to Thursday, this can be extended to include Friday and Saturday mornings as required. Our telephones are manned from 0800 – 1700 Monday to Thursday only, please note we are closed on Fridays.
Emails from Omeg Sales are not being received in my InBox
Please ensure that you add our domain – www(dot)omeg(dot)co(dot)uk – to your email Whitelist to ensure that our emails will get to your InBox as some email providers e.g. AOL can block our email replies to you.
How can I help Omeg Sales with an enquiry?
By following the links to one of the many potentiometer enquiry forms you can then specify the model, fixing, spindle, resistance value & law, spindle length and any special requests that you may have, in addition to your contact details.
Do you have the product I have selected in stock?
All our models are manufactured to order with lead-times starting at 4 working weeks, a limited selection is available from our agents.
What are the minimum order requirements?
If the model selected consists of parts already in existence then the minimum order quantity is 10 pieces and the minimum order value is £25 + carriage + VAT if applicable.
Are Omeg products made in the UK?
Yes, we design and manufacture 95% of all components in our factory but some items e.g. nuts, washers and alloy diecastings are sourced from elsewhere.
What are the terms of payment?
New customers are issued with a pro forma invoice. Full payment is required before final assembly takes place. The pro forma invoice will indicate the shipment and latest payment date. 30-day account application forms are available on request (minimum spend per annum £1,000).
Can I make card payments?
Yes, we can accept card payments by Mastercard and Visa.
Are specials available?
Our product development and sales departments will look at the practicality of producing a special requirement and where feasible offer a no obligation quotation including, if applicable, artwork and tooling costs.
Are samples available?
Free samples of models shown on our website are available. There may be a cost incurred to manufacture special requests.
Where can I obtain a statement on RoHS/REACH?
Our RoHS / REACH statement is here, further information is available on request.
Where can I obtain guidance for soldering potentiometers?
Our Guidance for soldering is here, further information is available on request.